email response
Adaptive Agent Desktop with the Inquiry Context for your Agents
by: kanasoftware, 3 pagesCustomer Service Experience Management (SEM) delivers the solution with the Adaptive Desktop. The Adaptive Desktop dynamically responds to the needs of your agents during each service interaction ...
Email Response Services
by: kanasoftware, 3 pagesEvery customer expects email service to be readily available. But what customers really want is answers to their questions delivered quickly, reliably, and consistently. When it comes to meeting ...
Email Response Live For your Agents
by: kanasoftware, 3 pagesEMAIL Response Live offers unparalleled communication convenience to increase online sales, improve service quality, lower transaction abandonment rates, and create more satisfied, loyal customers. ...
Deliver Successful Web Self Service Experience
by: kanasoftware, 2 pagesWhen it comes to getting help and answers, more and more customers want the convenience of Web self-service. Adoption of this always-available channel has shown remarkable growth in the past few ...
Web Self Service to Give your Customers an Exhilarating Experience
by: kanasoftware, 1 pagesCustomer service levels have reached heights of supremacy. Every business has realized the rewarding potentials with improved and prompt service levels. The initiative to provide excellent and ...
KANA Receives Customer Interaction Solutions
by: kanasoftware, 2 pagesKANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing ...
Email Response Solution for Automated Message Handling
by: Ajay Khanna, 1 pagesEmail Response solutions fully automates the process of capturing, documenting, interpreting, routing and prescribing answers and help increase the productivity of your agents by up to 75%. They ...
An Agile Customer Service Solution - Implementing evidence-based service
by: kanasoftware, 2 pagesTraditionally, branding was the responsibility of the marketing department – advertising, offers, promotions – these were what defined brand in the eyes of the consumer. Now the entire ...
Upcoming Webinar - What if Any Agent Could Handle Any Call?
by: kanasoftware, 1 pagesLike all dedicated employees, agents just want to do their job well. But with rising complexity and disconnected technologies agents have to work with, it's a losing battle. Customer service ...
Six Best Practices of Knowledge Management
by: kanasoftware, 1 pagesThe quality and efficiency of your service operations can be improved with the implementation of knowledge management in the contact center. Customers benefit from interactions with more ...
